Month: September 2014

The Basics of Psychographics for Marketing

From their gender to their geographic location, you probably know a lot about your customers. This demographic data helps inform your marketing strategy and paints a basic picture of your target audience. But there’s more to understanding your buyers.

What are your customers’ daily habits and hobbies? What kinds of values and opinions do they espouse? How do their behaviors influence their willingness to buy or recommend your products or services? The answers to these questions make up the psychographics of your customer base and knowing this information helps you understand your buyers at a deeper level.

Psychographics

Psychographic data provides information about consumer lifestyles, attitudes, interests, and opinions in order to help businesses develop fuller and more complete consumer profiles.

In order to find psychographic data, you need to use the basic demographic information you have about your buyers to figure out more about their lifestyle, behaviors, and spending habits. While demographics explain who your buyer is, psychographics explain why they buy. Gaining psychographic data will help you create an integrated marketing strategy.

How to Find Psychographic Data

From surveys to social media to focus groups, there are plenty of places to look for psychographic data.

Marketing Data

Rather than simply looking at the numbers, take a look at your marketing data from the perspective of “What?” What types of offers are downloaded the most? What styles of blog posts get the most attention and interaction? What times are emails opened most often? Approaching your marketing data with this mindset will give you psychographic data you’ve never seen before.

Sales and Customer Service Teams

Ask your sales and customer service representatives what they’re hearing from the customers themselves or even listen in on calls to get information straight from the buyers. Build fields into your CRM to store this information or collect this data through progressive profiling to export the data and look for trends.

Surveys

Surveys are a great tool for discovering your customers’ psychographics, but you need a good sense of what you want to know about them beforehand. You should conduct some in-house data analysis first to provoke follow-up questions on the data you’ve analyzed.

Social Media

Instagram, Twitter, and Facebook profiles tend to be fountains of information about people’s interests and hobbies. If you know who your buyers are, simply turn to their social networks to see what you can find. Their profiles will give you insights into their likes and dislikes.

Focus Groups

The best way to gather psychographic data is to talk to your buyers directly. While you may not be able to bring all of your customers into your office for a face-to-face chat, you can certainly get on the phone or in a room with just a few customers that represent your target audience and learn more about their lifestyles and interests.

The xAmplifier Approach

This fall xAmplifier will be launching its Behavior Modelling module, which gathers and combines survey and psychographic data to create portraits of your customers and leads. These succinct yet insightful portraits deliver actionable data directly to salespersons on who, when, and how to approach a diverse range of customers for easy conversions on first time or repeat sales, upsells, cross-sells and more.

Going beyond the basic demographic data and understanding your customers’ psychographics will provide you with valuable data that can set your offerings apart from your competitors, help you create a deeper connection with your core customer base, and reveal new markets for growth.

If you’re interested in learning more about psychographics, behavior modelling, or xAmplifier, contact us today at sales@xamplifier.com or call 866.363.6434!

How Businesses Can Use WhatsApp and WeChat

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xAmplifier wants to help you build your business’ digital reputation and audience. That’s why this week, we’ll teach you how to use social media platforms like WhatsApp and WeChat to engage customers and expand your business!

WhatsApp

WhatsApp is an instant messaging service for smartphones and other mobile devices that allows you to send text messages, audio, image and video as well as your location using integrated mapping features. The app, free for the first year and 99 cents after, helps to simplify communications, works using WiFi and automatically adds people from your phone’s contact list, as long as they’re on WhatsApp.

WeChat

WeChat is a mobile text and voice messaging communication app available on smartphones. The app allows text messaging, hold-to-talk voice messaging, broadcast messaging, and photo, video and location sharing.

Here are three clever ways to use these two apps to suit your business needs:

Customer Service and Communications
Telecommunication companies often use Twitter to provide instant customer support, but you could easily use WhatsApp or WeChat instead. If a customer is having issues, simply respond to their questions or concerns in real time.

WhatsApp and WeChat both offer multimedia content and unlike Twitter, messages are longer than 140 characters, so your communications with your customers are not restricted. The apps also provide a more personable and private type of communication than Twitter does.

WhatsApp also offers a platform to share your blog posts and communications with customers and readers. Build your customers’ trust in you by sharing these posts rather than directly advertising and soliciting business on the app.

Meet-Ups
Perfect for communicating information to small groups, WhatsApp and WeChat allow you to keep customers and employees up to date about events and meet ups. Once you have the phone numbers of attendees, you can invite them to a group related to your company meet up or event on the apps. You can then post updates and supporting multimedia content about the event as well as take pictures on your phone at the event and share them with members.

Team Communications
A fast and cost-effective way for small groups to communicate with each other, WhatsApp and WeChat are great alternatives to email if you work as part of a small team, especially if its members are based in different locations. You can share important information and updates within WhatsApp and WeChat groups with other team members and avoid navigating lengthy email chains.

While WhatsApp and WeChat aren’t suitable for all businesses, the apps are useful for small teams and customer communications.

At xAmplifier, we provide you with tools to improve your business’ digital reputation. You can contact us at sales@xamplifier.com or call 866.363.6434 to see what xAmplifier can do for you!